Superpowers for Your Maintenance and Operations Heroes

On-premise AI diagnostic intelligence for distribution centers and manufacturers — built for the technicians who run automation when it matters most.

ServiceEdge_AI is an on-premise AI platform that puts the right technical knowledge — PLC code, electrical schematics, OEM manuals, alarm history, SOPs, Site knowledge from experienced staff, and site procedures — into the hands of every technician, on every shift, in the language they work in. It does not replace your team. It closes the gap between what your experienced technicians know and what everyone else can access at the moment of failure.  Deployed entirely behind your firewall. No cloud dependency. No OEM data exposure. No training of public models on your operational IP.

WHY ServiceEdge_AI?

  • Text on a dark background stating, 'Legacy knowledge holders are retiring,' with an outline of a person in a suit, representing a professional or expert.
  • Digital screen displaying a gear icon with the text 'Automation equipment is becoming more complex'.
  • A digital screen displays a clock icon and the message, "High-upTime is a must in 24/7 distribution centers."
  • A digital graphic featuring a shield with a checkmark, and the text 'Data security is non-negotiable' on a dark background.

The U.S. faces a shortage of 70,000 maintenance technicians annually. ServiceEdge_AI compresses the ramp-up time for the technicians you can hire.

- U.S. Bureau of Labor Statistics, 2023 

50% of maintenance professionals lack training in advanced automation. ServiceEdge_AI delivers structured, contextual guidance at the point of need — without a classroom.

- ARC Advisory Group, 2022

'Downtime in highly automated retail DC’s costs $100K–$200K per hour. Every minute of faster recovery is measurable ROI.

- Intermec 2023

'The industry benchmark for unplanned downtime is 50–175 hours per year. Our pilot customers are targeting the bottom of that range.

- Gartner/Aberdeen 2023

How it Works

Get faster triage, upskilling step-by-step repair guidance, safer interventions, and standardized escalation workflows—fully aligned with your company SOPs, safety requirements, IT standards, and priority management.

Picture your least experienced technician, at 2 AM, facing a fault code on a sorter that has gone down twice this month. ServiceEdge_AI gives them what your best technician would say — not a generic manual search.

  • Reduce MTTR: Targeted checks, probable root cause identification, and step-by-step repair procedures tied to live signal data and site-specific SOPs.

  • Increase First-Time Fix Rate: Instant access to wiring diagrams, I/O mappings, PLC tag references, and OEM procedures — at the moment of fault, not after a 30-minute document search.

  • Standardize Every Handoff: Auto-generated incident notes and CMMS work order updates ensure every shift hands off with complete, consistent records.

  • Build Capability Shift by Shift: Contextual micro-training tied to the specific asset and fault builds technician knowledge over time — not just in annual training events.

The people behind AurelicAI

AurelicAI was built by the people who have operated these systems. Our founders and core team bring 20+ years of hands-on experience across Fortune 500 distribution centers and manufacturers — Dematic, Honeywell Intelligrated, Fortna, KPI Solutions, Home Depot, Walmart, Staples, Dollar Tree — not as consultants, but as the engineers and operations leaders responsible when systems went down.  We built ServiceEdge_AI because we lived the problem. The knowledge to recover a complex automation system fast exists — in your best technicians' heads, in buried documentation, in years of site-specific experience. We built the platform that makes that knowledge available to everyone, on every shift, without a cloud dependency or an OEM data risk.

  • Product Leadership – Owns the roadmap and user experience for ServiceEdge_AI, prioritizing technician workflows, data compliance, and measurable outcomes (MTTR, first-time fix, repeat-fault reduction).

  • Services Delivery & Customer Success – Runs pilots and rollouts with clear SLAs, change control, and training; aligns results to your KPIs and ensures adoption across sites.

  • AI Engineering & Data Science – Develops the private inference stack and data pipelines that fuse PLC code, electrical schematics, SOPs, VFD parameters, sensor signals, and CMMS history—delivering accurate, explainable guidance without leaving your network.

  • Engineering (Controls/Mechanical/Electrical) – Integrates with plant systems, validates signal paths, and converts best practice into standard work and acceptance tests.

  • Field Operations – Senior technicians who baseline assets, prove fixes on the floor, and capture knowledge back into PMs and training.

  • Safety & Compliance – Embeds LOTO, OEM documentation requirements, and enterprise security controls into every deployment.

How we're organized

  • Enterprise private AI that respects OEM copyrights and keeps your documents on your network.

  • Technician enablement that accelerates diagnosis and standardizes best practice across all shifts.

  • Operational results—lower operational cost, lower MTTR, higher first-time fix, fewer repeat faults, and stable throughput you can rely on.

What we deliver