AurelicAI was built by the operators who lived the problem — so they could solve it for everyone else.

AurelicAI was built by the people who have operated these systems. Our founders and core team bring 20+ years of hands-on experience across Fortune 500 distribution centers and manufacturers — Dematic, Honeywell Intelligrated, Fortna, KPI Solutions, Home Depot, Walmart, Staples, Dollar Tree — not as consultants, but as the engineers and operations leaders responsible when systems went down.  We built ServiceEdge_AI because we lived the problem. The knowledge to recover a complex automation system fast exists — in your best technicians' heads, in buried documentation, in years of site-specific experience. We built the platform that makes that knowledge available to everyone, on every shift, without a cloud dependency or an OEM data risk.

How we’re organized

• Product Leadership – Owns the roadmap and user experience for ServiceEdge_AI, prioritizing technician workflows, on-prem privacy, and measurable outcomes (MTTR, first-time fix, repeat-fault reduction).

• Services Delivery & Customer Success – Runs pilots and rollouts with clear SLAs, change control, and training; aligns results to your KPIs and ensures adoption across sites.

• AI Engineering & Data Science – Develops the on-prem inference stack and data pipelines that fuse PLC code, electrical schematics, SOPs, VFD parameters, sensor signals, and CMMS history—delivering accurate, explainable guidance without leaving your network.

• Engineering (Controls/Mechanical/Electrical) – Integrates with plant systems, validates signal paths, and converts best practice into standard work and acceptance tests.

• Field Operations – Senior technicians who baseline assets, prove fixes on the floor, and capture knowledge back into PMs and training.

• Safety & Compliance – Embeds LOTO, OEM documentation requirements, and enterprise security controls into every deployment.

What we deliver

• On-prem, private AI that respects OEM copyrights and keeps your documents on your network.

• Technician enablement that accelerates diagnosis and standardizes best practice across shifts.

• Operational results—lower MTTR, higher first-time fix, fewer repeat faults, and stable throughput you can rely on.

Our mission is simple

Make the knowledge inside your best technician's head available to every technician, on every shift, without a cloud dependency, an OEM data risk, or a six-figure IT project.  The problem is not that knowledge doesn't exist. The problem is that it is trapped — in people, in PDFs, in institutional memory that walks out the door when shifts change. ServiceEdge_AI is built to unlock it.